Refund policy

We want every NAMI piece to fit well and feel right. If something isn't right, you can return or exchange it within 14 days of delivery, in line with the Egyptian Consumer Protection Law (Law No. 181 of 2018). Pickup for returns and exchanges is free.

What can be returned or exchanged

  • Items sent back within 14 days of the date they were delivered to you.
  • Items that are unworn and unwashed, with all original tags and labels attached, in their original packaging.
  • Items free from stains, smells (such as perfume or detergent) and damage that happened after delivery.

Because our pieces are worn next to babies' skin, we check every returned item. Anything that has been worn or washed can't be accepted and will be sent back to you.

What can't be returned

  • Personalised pieces made to your request, such as items with name embroidery.
  • Gift boxes with a handwritten card.
  • Items damaged through misuse or through washing that doesn't follow the care label.

If one of these arrives faulty or isn't what you ordered, it is covered by the section below.

Faulty or incorrect items

If your order arrives damaged or faulty, or isn't what you ordered, contact us within 30 days of delivery. We'll collect it at no cost to you and send a replacement or give you a full refund, including the delivery fee.

How to return or exchange

  1. Email us at naderhamada990@gmail.com with your order number, the item(s) you want to send back, and whether you'd like an exchange or a refund.
  2. We'll reply within 2 working days and book a free pickup from your address.
  3. Hand the item(s) to the courier in the original packaging.

Exchanges

You can exchange an item for another size or colour of the same piece, subject to availability. If the new item costs more or less, we'll collect or refund the difference. If the piece you want is out of stock, we'll refund you instead.

Refunds

  • We check returned items within 2 working days of receiving them and let you know by email.
  • Approved refunds are paid within 7 days of the returned item reaching us.
  • Cash on delivery orders are refunded by bank transfer, InstaPay or mobile wallet, whichever you prefer. We'll ask for the details when your return is approved.
  • Orders paid online are refunded to the original payment method. Your bank may need a few more working days to show the refund.
  • Refunds cover the price of the returned items. If you return your whole order, we also refund the delivery fee.

Cancelling an order

You can cancel an order free of charge until it has been handed to the courier. Email us with your order number as soon as possible. After it has shipped, it follows the return steps above.

Contact us

NAMI
Email: naderhamada990@gmail.com
Address: Kafr Hassan, Samannoud, Gharbia 31861, Egypt